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Everything you need to know about your order, customization, and care.
All Aurelia Atelier pieces are handmade to order, meaning each item is crafted specifically for you with care and precision.
Yes! Most of our pieces can be personalized with names, initials, dates, or meaningful details.
Please enter your customization exactly as you would like it to appear when placing your order.
If you need to make a change, please contact us as soon as possible.
Once production has started, we may not be able to modify your order.
Each piece is made to order. Please allow 3β5 days for production before your order ships.
Shipping times are in addition to production time.
Yes, we ship worldwide π
Shipping times and costs vary depending on your location.
Yes β¨ Every order arrives in our signature midnight blue pouch and box, making it ready to gift for any occasion.
Yes! You can include a personalized message at checkout, and weβll include it with your order.
Because each piece is custom-made, we do not accept returns or exchanges on personalized items.Β If your item arrives damaged or incorrect, please contact us and we will make it right.
We use high-quality materials such as:
Our jewelry is made for everyday wear, but proper care will help maintain its shine:
Weβre here to help!
Please contact us via our contact form or at care@aureliaatelier.shop, and weβll respond within 24 hours.
Weβre committed to making your experience seamless from start to finish.
If you have any questions, donβt hesitate to reach out β weβre always happy to help.